This Refund Policy applies to paid subscriptions to the Netsware Service, operated by Netsware Cloud Solutions LLP. It should be read together with our Terms of Service.
1. Free tier
The Essentials (free) plan is free of charge. There is nothing to refund on the free tier.
2. Subscriptions are billed in advance
Paid plans are billed in advance for the upcoming billing period, monthly or yearly depending on the plan you choose.
3. General policy
Subscription fees are generally non-refundable. When you cancel, your plan stays active until the end of the current billing period and you are not charged again. We do not provide pro-rated refunds for the unused portion of a period.
4. Cancelling
You can cancel at any time from your account settings, or by contacting us. Cancelling stops future renewals; your access continues until the end of the period you have already paid for.
5. Billing errors and duplicate charges
If you believe you were charged in error, charged twice, or charged after cancelling, contact customercare@netsware.com within 30 days of the charge. We will investigate and refund any charge we confirm was made in error.
6. Exceptional circumstances
We may, at our discretion, offer a refund or account credit in exceptional cases, such as a prolonged service outage that is attributable to us.
7. Chargebacks
Please contact us before initiating a chargeback with your bank or card issuer, so we can resolve the issue directly and more quickly.
8. Contact
For any billing or refund question, contact customercare@netsware.com or support@netsware.com.